Frequently Asked Questions about Travel Insurance

Why is travel insurance important?

Travel Insurance is one of those things that one would rather have and not need than to need it and not have it! ASSIST CARD travel insurance offers a broad spectrum of products that will cover for unforeseen events during any kind of trip.

  • Protect your investment: Coverages like trip cancellation and interruption protect the money invested in nonrefundable travel arrangements.
  • Protect your belongings: Loss of luggage, personal effects and even luggage delay may unexpectedly impact your trip.
  • Protect yourself and the ones you love: Whether you like traveling solo or with family and friends, medical emergencies are unexpected and unwelcomed especially while overseas. ASSIST CARD provides world-class assistance services to take care of you and your family, anytime, anywhere and for any reason.

What information do I need to purchase travel insurance online?

  • Names and dates of birth for all travelers who will be insured
  • Dates of travel
  • Total trip cost per person

Can I make changes to an existing policy after purchase?

Most of the times you can. Call us at 888-854-9911 and one of our agents will review your policy.

How much does travel insurance cost?

Travel insurance tends to be 5% – 10% of your trip’s prepaid nonrefundable cost, depending on the package you choose and the age range. Get a quote online or call us at 888-854-9911.

What is the latest date I can purchase travel insurance?

You should always get travel insurance as soon as possible to make sure you maximize your benefits. However, you can purchase travel protection at any time up to the day before leaving on your trip.

What date do I use for my initial trip deposit date?

Use the earliest date that you paid any money (or provided your credit card number) towards any portion of your travel arrangements.

What are my travel dates?

Departure date is the day you leave your home. Return date is the day you return home. Your covered trip begins the date of departure and ends the date you return home.

Who do I call if I have an emergency on my trip?

All our travel insurance solutions include 24-hour global emergency assistance. Please refer to the contact information on your policy.

Is my ASSISTCARD policy valid for travel to Cuba?

Yes, your ASSIST CARD travel protection plan and assistance services are valid in Cuba, as long as you are traveling under one of the 12 categories issued by the Department of Treasury’s Office of Foreign Assets Control (OFAC). For more details visit: https://cu.usembassy.gov/u-s-citizen-services/local-resources-of-u-s-citizens/traveling-to-cuba/